Last updated: June 2025
Point Break Solution is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding that data.
1. Information We Collect
- Account data — name, email address, password (hashed)
- Order data — billing address, delivery address, phone number, order history
- Payment data — we do not store card numbers; payments are processed by certified gateways
- Device data — IP address, browser type, pages visited (via cookies)
- Communications — messages you send us via email or contact forms
2. How We Use Your Data
- Process and fulfil your orders
- Send order confirmations, tracking updates, and receipts
- Handle returns, refunds, and warranty claims
- Improve our website and product offering
- Send promotional emails (only with your explicit consent — you can unsubscribe anytime)
- Comply with legal obligations
3. Sharing Your Data
We share your data only with:
- Courier partners — to deliver your order (name, address, phone)
- Payment processors — to authorise your payment
- Analytics providers — anonymised data only
We never sell your personal data to third parties.
4. Data Retention
We retain your order data for 5 years for legal and accounting purposes. Account data is kept as long as your account is active. You may request deletion at any time.
5. Your Rights
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
6. Security
We use SSL encryption, hashed passwords, and access controls to protect your data. However, no internet transmission is 100% secure — we encourage you to keep your account password confidential.
7. Cookies
Please see our Cookie Policy for details on how we use cookies.
8. Contact Us
For any privacy-related enquiries or data requests, email privacy@pointbreaksolution.com.